Product Support

Premium Poly Patios - Poly-Lumber-Furniture.com

At Premium Poly Patios, we're dedicated to providing exceptional support to ensure your satisfaction with our products. Here's how you can reach us and find the assistance you need:

Contact Us

We offer multiple channels to address your inquiries:

Phone Support: Available Monday through Friday, 9 am to 5 pm EST.
Email Support: Reach us at support@poly-lumber-furniture.com.
Live Chat: Accessible 8 am to 10 pm EST, seven days a week.
Text Support: Opt-in for text communications via our Contact Page.
Ticket System: Submit a ticket through our Contact Form.

We strive to respond within 2-4 hours during business hours.

Self-Help Resources

Explore our comprehensive resources to assist you:

Assembly Instructions: Downloadable guides are available on individual product pages under the "Product Attachments" section.
Product Specifications: Detailed information is provided on each product page under the "More Information" tab.
Troubleshooting Guides: Visit our Blog for helpful articles.

Warranty Information

We stand by the quality of our products. For warranty details, please refer to our Warranty Page as well as looking on each product page under "Product Attachments" for a pdf copy of the warranty.

Returns and Cancellations

If you need to return an item, all returns must be accompanied by an RMA number. To receive an RMA number, please respond to your original email order confirmation requesting that number and include the reason for the return. For more information, visit our Returns and Cancellations Page.

Frequently Asked Questions (FAQ)

Find answers to common questions on our FAQ Page.

Order Status

To check the status of your order, use our Order Status Tool.

Additional Support

For missing hardware or other issues, please fill out the form on our Contact Page and select "Warranty-Missing Hardware" under "Select Desired Topic."

We are committed to providing you with the best support experience. If you have any questions or need further assistance, please don't hesitate to reach out through any of the channels listed above.