Help Center
Frequently Asked Questions
How can I request color samples for Poly Adirondacks? Navy Blue and Patriot Blue
You can request color samples by sending an email to customerservice@poly-lumber-furniture.com and list the desired color. The limit is 3 per customer at this time.
How do we clean these chairs? They are outside 24/7
Use this method for a quick clean-up here and there throughout the season — adding in the bleach solution to eliminate any stubborn stains or dirt build-up from the winter months.
My neighbor bought 2 chairs identical to this one. Hers are white looks awesome
from sidewalk until you get up,close and then it looks dirty. what cleaner should she buy? I'd like to buy but not if there is no solution to her problem
Our blog provides helpful tips on cleaning poly material.
Delivery Questions
How long does it take to process an order?
Lead times are vary based on the item and at times the color selected. You will find them on each product page just above the color selection box once you select your color.
Product Questions
Do you carry benches to match?
The bench on the link below is most often used with the Lakeside Dining Table.
What is the measurement from ground to top front of seat on the Nordic Adirondack Chair and also the measurement from ground to back of seat.
The Nordic Adirondack Chair has a seat height, on the front of the chair of 14.5 inches. The back of the seat is 11.5 inches above the ground.
Can you adjust the foot rest on the bar stools for some short?
The footrest on the POLYWOOD La Casa Cafe Bar Chairs is not adjustable.
Can the Finch 4 chair gret Bay bar set come wih a square table?
There is the Great Bay 43 in Square Bar Table that would work with the Great Bay Bar Chairs. You can view the table and chairs on the links below.
Can the Luxcraft Adirondack 4 ft Glider be made in antique mahogany on white frame?
Yes, the Luxcraft Adirondack 4 ft Glider can be made in antique mahogany on white. Please chat or call to get help from one of our sales representatives to proceed.
Are the chairs included with the Lumin Fire Table or do I need to buy them separately?
The Lumin Fire Table is not priced with the chairs. However, the Island Dining Side Chair is what is pictured there. You can find it on the link below.
My neighbor bought 2 chairs identical to this one. Hers are white looks awesome
from sidewalk until you get up,close and then it looks dirty. what cleaner should she buy? I'd like to buy but not if there is no solution to her problem
Our blog provides helpful tips on cleaning poly material.
I'm looking for seat cushions only for the chairs. Do you have them?
Seat Cushions are available for most chairs. I see you are viewing the Berlin Gardens Swivel Rocker Dining Chair. You will find their cushions on the link below.
Do they make one to fit 58 inch wide?
Unfortunately, there is not one that is 58 inches in length. We do, however, have the cushion on the link below which is at 60 inches.
How much assembly is required?
The Trex Yacht Club Rocker has the seat, back and side frames assembled. They need to be attached to each other and the rocker bottoms and cross supports also need to be added.
Customer Service Questions
Hi - we purchased the Lakeside 7 pc. Farmhouse table in 2020 (Order # PLF-00025106). Our table is warping. Is this normal?
Hi There, no this is not normal. Please reach out to our customer support team at support@poly-lumber-furniture.com - please include pictures and we will be happy to get this addressed.